Connect Your Website, Tools & Customer Conversations
Make it easier for customers to find answers and for your team to manage the next step. We design website assistants and business integrations around your approved information, enquiry workflows and existing systems—with clear hand-offs when a person needs to take over.
Get a Free ConsultationUseful Assistance Without Losing the Human Touch
Faster Access to Answers
Help visitors find relevant service and company information.
Clearer Enquiry Journeys
Guide customers towards an appropriate form or contact option.
Less Repetitive Work
Connect suitable routine tasks between supported systems.
More Consistent Information
Ground the assistant in your approved business content.
A Clear Human Hand-Off
Provide a practical path to your team when the assistant cannot help.
AI Assistance & Integrations With a Clear Purpose
A clear scope, tailored to your business and existing systems.
Website Chatbot Design
Create a branded chat experience with appropriate prompts, shortcuts and contact options.
Business Knowledge Setup
Organise approved services, FAQs and company information for the assistant.
Enquiry Capture & Routing
Connect agreed enquiry fields and routing to your website or business tools.
CRM & Form Integrations
Map supported form and chatbot inputs to the right systems and fields.
API & Webhook Integrations
Build scoped connections between platforms that provide suitable integration access.
Human Hand-Off Workflows
Provide WhatsApp, contact or team-routing options for complex conversations.
Controls, Testing & Monitoring
Test common questions, unsupported requests, errors and the agreed usage limits.
Maintenance & Knowledge Updates
Agree a process for content changes, integration upkeep and ongoing improvements.
How We Work
From understanding the problem to delivering an agreed solution.
Define the Job
Agree what the assistant or integration should and should not do.
Prepare Approved Knowledge
Review content, enquiry fields and access requirements.
Design the Experience
Plan useful conversations, contact paths and workflow steps.
Build & Integrate
Configure the assistant and connect supported systems.
Test & Review
Check answer quality, failure handling, routing and user experience.
Launch & Maintain
Deploy the agreed setup and review feedback and content changes.
Built Around Your Website & Supported Tools
Capabilities depend on the selected platforms and APIs. AI provider usage, messaging services and third-party subscriptions may incur separate charges.
WordPress WebsitesWho This Service Can Help
We agree the right approach for your organisation, audience and requirements.
Service & Agency Websites
Answer common questions and guide enquiries.
E-Commerce Assistance
Explain approved store information and contact paths.
Business Operations
Connect supported tools and reduce repetitive hand-offs.
Lead Qualification
Collect agreed project details before the team follows up.
Why Work With UnnatiX?
Clear communication, thoughtful planning and practical delivery.
Built Around Your Goals
We define a useful scope around your business needs and priorities.
Clear Discovery
We review access, platforms and constraints before recommending a plan.
Connected Thinking
Your website, marketing and operational tools should work coherently.
Transparent Reporting
We explain the work, progress and available results in plain language.
Collaborative Delivery
We agree responsibilities and keep your team involved in key decisions.
Practical Support
Documentation, hand-over and ongoing work can be included in the agreed scope.
Frequently Asked Questions
1. Will the chatbot know our business?
We prepare the assistant around approved website content, FAQs and other information you choose to provide. Its usefulness depends on the quality and upkeep of those sources.
2. Can it answer every question perfectly?
No. AI can make mistakes or lack information. We design clear boundaries, fallback responses and human hand-off options rather than promising perfect answers.
3. Can you connect it to our CRM?
We can assess the CRM's supported APIs, permissions and available integration features, then agree a scoped connection.
4. Will customers know they are chatting with an assistant?
The chat experience should identify itself appropriately and provide a clear route to a person or contact channel.
5. Are API and AI usage costs included?
Provider usage and third-party subscriptions are separate unless explicitly included. We can discuss appropriate usage controls during setup.
6. Can you add WhatsApp automation?
We can review eligible business messaging tools and supported integration routes. Platform access, opt-in requirements and messaging charges may apply.
7. Do you provide updates and support?
Knowledge maintenance, monitoring and integration support can be included in the agreed scope. We discuss responsibilities and access before launch.
Let’s Discuss Your Project
Share your requirements for a free consultation.